Zarna Sandals

RETURNS, EXCHANGES, REFUNDS, AND CANCELLATIONS

By purchasing our products, you are agreeing to our Terms & Conditions.

What is our Returns and Exchange Policy?

Returns are allowed in the form of Sandalwali credit which is redeemable on our website for up to a month after the product is returned and has passed our quality control check. Kindly note that the delivery charge of the return is borne by the customer. We allow only one return per order.

We do not entertain refund and or cancellation requests.

You may also exchange the same style purchased in a different size. Kindly note that the delivery charge to send the sandals back to us is borne by the customer.

Only one exchange per order is allowed.

• Only products that are unused, unworn, unwashed and undamaged, with all labels and tags completely intact, and in its original packaging are eligible for exchange and return.
• Sandalwali retains the sole discretion to accept or reject any exchange requests after inspection of the returned products.
• Customized products, Items on Sale and International orders are not eligible for return, exchange, refund or cancellation.
• To return or exchange your product, write to us at info@sandalwali.com
• For exchange/return, you must then return the product to us at C-48, SECTOR 4, NOIDA, GUATAMBUDH NAGAR – 201301 U.P. within 7 days of you notifying us via e-mail. All costs relating to shipping and delivery must be borne by you.

I have received a damaged, defective or wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse.

However, in the rare case that your product is damaged during shipment or the wrong product has been delivered, you can initiate a request for exchange/replacement in accordance with our Returns and Exchange Policy mentioned above.

• Please email us at info@sandalwali.com within 24 hours of delivery. The photographs must clearly show the damaged areas of the product.
• If our team upon inspection of the photographs finds that the damage to the product is substantial or non-repairable, we will initiate a full refund for your order.
• In case we find that the damage is minor or easily repairable, we may reject your request for a refund or in the alternative provide you with discount coupons or gift cards as compensation.
• In case you have been delivered the wrong product, please send us a photograph of the incorrect product at info@sandalwali.com. We will initiate a refund for your order after confirming the error.
• Sandalwali reserves the sole right to accept or reject any request for refund.

Can I return a part of my order?

Yes, if you have ordered multiple items, you can initiate a request for exchange or return for any individual item in accordance with our Returns and Exchanges Policy. However, any individual item being returned needs to be returned in full with all its components including any complimentary gifts or products which came along with it.

What is our Policy on Change of Delivery Address?

You can change the delivery address by notifying us via email at info@sandalwali.com, within 12 hours of placing your order or before your order is dispatched, whichever comes first.

• If Sandalwali is not notified about the changed delivery address within the above specified time period, the order shall be considered fulfilled. Sandalwali takes no responsibility for the product being misplaced, stolen or damaged in such cases.
• In case, the product is returned to us in its original condition by our courier partners, it will be treated as a returned shipment. We will notify you of such return, and provide you the option of either re-delivery or exchange, which must be confirmed by you within 24 hours of our communication. If no such confirmation is received from you within 24 hours, the order shall be considered fulfilled. No cancellation or refund requests will be entertained on such products.
• Please ensure your shipping details are accurate while placing the order. If an order is undeliverable due to an incorrect or incomplete address provided by the customer, and is returned to us (RTO), the re-shipping charges & RTO charges must be borne by the customer.

Team Sandalwali