SHIPPING AND RETURNS POLICY
We at Sandalwali strive to make your shopping experience as comfortable and hassle-free as possible. To facilitate our customer experience, please find below our Shipping and Returns Policy applicable to all our products, including those purchased through gift cards: –
SHIPPING AND DELIVERY POLICY
What is the cost of shipping?
Shipping within India
We offer FREE shipping within India for all our products.
Shipping outside India
For all international orders from outside India, we charge the actual cost of shipping and delivery charged to us by our logistics and delivery partners. Depending on your country or region, you may be charged customs and/or import duties in addition to our shipping charges by your local customs office once the package reaches your country.
To place an international order please get in touch with us over email and we will get back to you with the exact cost of shipping depending on your delivery address/location.
- Custom and Import Duties for International Orders
- Additional charges for custom and import clearance must be borne by you. Sandalwali has no control over these charges and cannot predict what they may be. Additionally, when ordering from Sandalwali, you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the merchandise.
How long will it take for my order to reach me?
- Standard Delivery in India : Within 7 working days
- Express Delivery in India : Within 3 working days (Available only in metro cities)
- International Delivery: Within 15 working days.
My order has been dispatched; how can I track it?
- Once your order has been dispatched and picked up by our delivery partner you will be provided a tracking number and link via SMS or email.
- You will additionally receive a notification via SMS or email once the product is in transit, followed by another notification on the delivery of the product.
What can I do if my order dispatch is delayed?
- We will try our best to dispatch your products within the estimated dispatch times. If your package has not dispatched within the aforementioned estimated times, please write to us at email@example.com and we will try our best to resolve your issues.
RETURNS, EXCHANGES, REFUNDS, AND CANCELLATIONS
What is our Returns and Exchange Policy?
Returns are allowed in the form of Sandalwali credit which is redeemable on our website for up to a month after the product is returned and has passed our quality control check. Kindly note that the delivery charge of the return is borne by the customer. We allow only one return per order.
You may also exchange the same style purchased in a different size. Kindly note that the delivery charge to send the sandals back to us is borne by the customer.
Only one exchange per order is allowed.
- Only products that are unused, unworn, unwashed and undamaged, with all labels and tags completely intact, and in its original packaging are eligible for exchange and return.
- Sandalwali retains the sole discretion to accept or reject any exchange requests after inspection of the returned products.
- Customized products, Items on Sale and International orders are not eligible for return, exchange, refund or cancellation.
- To return or exchange your product, write to us at firstname.lastname@example.org
- For exchange/ return, you must then return the product to us at C-48, SECTOR 4, NOIDA, GUATAMBUDH NANAGR – 201301 U.P. within 7 days of you notifying us via e-mail. All costs relating to shipping and delivery must be borne by you.
I have received a damaged, defective or wrong product in my order, how should I proceed?
- Our shipments go through rigorous quality check processes before they leave our warehouse.
- However, in the rare case that your product is damaged during shipment or the wrong product has been delivered, you can initiate a request for exchange/replacement in accordance with our Returns and Exchange Policy mentioned above.
- Please email us at email@example.com within 24 hours of delivery firstname.lastname@example.org within 24 hours of its delivery. The photographs must clearly show the damaged areas of the product. If our team upon inspection of the photographs finds that the damage to the product is substantial or non-repairable, we will initiate a full refund for your order. In case we find that the damage is minor or easily repairable, we may reject your request for a refund or in the alternative provide you with discount coupons or gift cards as compensation. In case you have been delivered the wrong product, please send us a photograph of the incorrect product at email@example.com. We will initiate a refund for your order after confirming the error. Sandalwali reserves the sole right to accept or reject any request for refund.
Can I return a part of my order?
- Yes, if you have ordered multiple items, you can initiate a request for exchange or return for any individual item in accordance with our Returns and Exchanges Policy. However, any individual item being returned needs to be returned in full with all its components including any complimentary gifts or products which came along with it..
What is our Policy on Change of Delivery Address?
- You can change the delivery address by notifying us via email at firstname.lastname@example.org, within 48 hours of placing your order or before your order is dispatched, whichever comes first.
- If Sandalwali is not notified about the changed delivery address within the above specified time period, the order shall be considered fulfilled. Sandalwali takes no responsibility for the product being misplaced, stolen or damaged in such cases.
- In case, the product is returned to us in its original condition by our courier partners, it will be treated as a returned shipment. We will notify you of such return, and provide you the option of either re-delivery or exchange, which must be confirmed by you within 48 hours of our communication. If no such confirmation is received from you within 48 hours, the order shall be considered fulfilled. No cancellation or refund requests will be entertained on such products.