1. Can I visit Sandalwali’s studio?
Sure! But we don’t have a walk-in store. We have a studio in Defence Colony, New Delhi. To book an appointment, you may Whatsapp us on +91 88824 10527 with your preferred date and time. We will get back to you to confirm the appointment or suggest another slot that works for the both of us.
2. Do you accept COD?
We do not allow cash on delivery as a policy. However, we offer payment through credit/debit cards or UPI (Google Pay/ Paytm)
3. How long will my order take to reach me?
Standard Delivery (Pan India): Within 7 working days after placing the order & clearing payment
Express Delivery: Within 3 working days after placing the order & clearing payment (Available only in metro cities)
International Delivery: Within 15 working days after placing the order & clearing payment
4. Is express delivery available?
We offer express delivery to metro cities in India within 3 working days at an additional charge of INR 300/- per order
5. Can I exchange or return my sandals?
Returns are allowed in the form of Sandalwali credit which is redeemable on our website for up to a month after the product is returned and has passed our quality control check. Kindly note that the delivery charge of the return is borne by the customer. We allow only one return per order.
You may also exchange the same style purchased in a different size. Kindly note that the delivery charge to send the sandals back to us is borne by the customer.
6. Only one exchange per order is allowed.
Only products that are unused, unworn, unwashed and undamaged, with all labels and tags completely intact, and in its original packaging are eligible for exchange and return.
Sandalwali retains the sole discretion to accept or reject any exchange requests after inspection of the returned products.
Customized products, Items on Sale and International orders are not eligible for return, exchange, refund or cancellation.
To return or exchange your product, write to us at firstname.lastname@example.org
7. What payment methods are accepted at Sandalwali?
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards and Credit Cards (an online real-time authorization is done through the Payment Gateway) and UPI methods such as PayTM & Google Pay. If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility. Cash on Delivery (COD) is not available as of now.
8. What payment gateway do you use?
We use Razorpay for all our online transactions. No card details are stored and it ensures a safe online banking experience.
9. What are the shipping and delivery charges?
The price of our Sandals is inclusive of all shipping charges. We ship free pan India! We also offer Express Shipping (within 3 days) to metro cities in India at INR 300/-
For international orders, shipping charges are area dependent and as charged by our logistics partners. You may be charged customs and/or import duties by your local customs office once the package reaches your country. Read our international shipping policy for more information or email us on email@example.com
10. How can I track my order?
Upon confirmation of your order, you will receive an auto-generated link and order number to track your order, via the provided e-mail and mobile number both from Shiprocket (our authorised delivery partner) and Sandalwali.
You will additionally receive a notification via SMS or e-mail once the product is in transit, followed by another notification upon delivery of the product.
11. What is your policy on change of delivery address?
You can change the delivery address by notifying us via e-mail at firstname.lastname@example.org , within 48 hours of placing your order or before your order is dispatched, whichever comes first.
If Sandalwali is not notified about the changed delivery address within the above specified time period, the order shall be considered fulfilled. Sandalwali takes no responsibility for the product being misplaced, stolen or damaged in this case.In case the product is returned to us in its original shipment condition by our courier partners, it will be treated as a returned shipment. We will notify you of such return, and provide you the option of re-delivery or exchange, which must be confirmed by you within 48 hours of our communication. If no such confirmation is received by you in 48 hours, the order shall be considered fulfilled. No cancellation or refund requests will be entertained on such products.
12. Are Sandalwali products sustainable?
Yes, our products are made of a wide array of materials like leather, cloth and left over fabrics and we try our best to be as eco-friendly as possible. We upcycle a lot of material to ensure our sandals are sustainable. Every pair is handmade, thereby minimising the wastage of resources and creating more employment opportunities. All our operations are carried out in a strictly ethical and socially compliant manner and we are committed to uphold all our responsibilities.
13. Are Sandalwali Sandals comfortable?
Yes! All our sandals come with butter-soft cushioning on the base with an anti-slip sole.
14. Do you offer gift vouchers?
15. How can I modify my order?
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
16. What should I do if I receive a damaged/defective/wrong product in my order?
Our shipments go through rigorous quality check processes before leaving our warehouse. In the rare occasion that a product has been damaged in transit or a wrong product has been received, you can initiate a replacement/ exchange in accordance with our Returns and Exchange policy.
E-mail us images of the damaged product at email@example.com within 24 hours of receipt of order. The photographs must clearly show the damaged areas of the product.
Upon inspection of the photographs, if our team finds the damage to be substantial or non-repairable, we will initiate a full refund for your order.
If we find the damage to be minor and repairable, we will reject your request for a refund or in the alternative, provide you with discount coupons or gift cards as compensation.
In case you have received a wrong product, please send us images of the incorrect product via e-mail at firstname.lastname@example.org and we will initiate a refund or the same after confirming the error.
* Sandalwali reserves the sole right to accept or reject any request for refund.
17. Can I return a part of my order?
Yes. If you have ordered multiple items, you can initiate a request for exchange for any individual item in accordance with our Returns and Exchange policy.
However, any individual item being returned needs to be returned in full with all its components, including any complimentary gifts or products which came alongwith it.
18. How are the orders packaged?
All our sandals are packaged with tissue to maintain the shape of the sandal with a reusable cloth bag that protects the sandals from getting damaged in transit. All of this is then packed into a box and then dispatched from our warehouse.
19. How should I take care of my sandals?
Follow these simple instructions to keep your sandals in top shape! Make sure to keep your sandals stuffed with the tissues we send them in to maintain their shape. They must be kept dry and away from moisture. If at all exposed to moisture, dry them out for a few hours before putting them back in their fabric bags.
20. Do I have to sign up for a Sandalwali account to place an order on the website?
You do not have to create an account to shop with us. However, it is compulsory to fill out our form with details such as name, e-mail address, mobile number, etc. when placing an order and checking out.
21. If I have problems with my order, who should I contact?
Write to us via e-mail at email@example.com and we will get back to you!
22. How can I place a bulk order?
Oh, we know! Our sandals are too great to order just one pair! Get in touch with us via e-mail at firstname.lastname@example.org to discuss your bulk order.